Shipping and Returns

The JYM Supplement Science Promise

We stand committed to providing you the highest quality products and services for the greatest value. We assure that every product you purchase is made from properly sourced ingredients that deliver the potency stated on the label and meet or exceeds the industry’s highest quality standards. All JYM Supplement Science products are manufactured using Good Manufacturing Practices (GMPs), which are a set of standards that ensure the purity and proper labeling of dietary supplements.

30-Day Money-Back Guarantee

There's nothing more personal than the pursuit of finding the right products to support your fitness, performance, and health goals. Your search should be hassle-free and allow for easy returns if you’re not fully satisfied. That said, if you order a JYM product that isn’t quite right, you can simply return the unused portionwithin 30 days for a full refund. Just follow the simple steps below.*

*Returns are valid provided the container contains 70% or more of the original product when we receive it. Discontinued product or clearance sales are final.

Questions Before Returning Product

If you have questions about your purchase, you can start by connecting with one of our customer service associates. These associates are available to attend to your concerns,answer product questions, and guide you toward the best solution for your goals. To reach customer service, simply dial (888) 311-0596 or email us at Please have information about your purchase ready for your call or include it with your question(s) by email.

Product Returns

All returns must have a Return Authorization Number (RA#) to properly process your credit or exchange. Please call (888) 311-0596 or email us at to obtain a Return Authorization Number. Please include information on your purchase, the reason for the return, and your contact information. Refunds will be issued in the original form of payment.

Your JYM customer service associate will notify you by email of the status of your refund/exchange once the item has been received. If and when you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 14 days.

Order Cancellation Policy

Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do what we can to accommodate your change if the order has not already been shipped. Any shipping costs incurred as a result of changes to the order may be charged to the customer. Please call (888) 311-0596 or email us at so we can help you resolve any changes

International Orders

We are working toward shipping international orders without delays. However, currently WE DO NOT ship outside of the United States.